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Returns Policy

All products you buy instore at Spudshed stores are covered by the Spudshed Stores Return policy

With Proof of Purchase
If you are not satisfied with the product you purchased from Spudshed, then we will happily refund the purchase price or exchange the product. The original receipt (or other proof of purchase stating date and time i.e. Bank statement or Credit Card statement) is required to be presented to enable our employees to issue a refund or exchange of product.

Spudshed reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. Please return all items with packaging so we can make a proper assessment of damaged or spoiled products.

You will be required to provide photo identification, showing your name, address and signature and these details will be recorded for loss prevention.

To make a claim under our Returns Policy, you must return the item to any Spudshed Store. Any cost incurred by you in bringing the item back to the store will be borne by you.

Without Proof of Purchase
Products with a purchase price of less than $15 may be exchanged or store credit provided, to be used at the time of return at our discretion.

For products greater than $15 purchase price, we will, at our discretion, provide you with a store credit to be used at the time of return or refer your complaint to Head Office to resolve.

You will be required to provide photo identification, showing your name, address and signature and these details will be recorded for loss prevention

If you have changed your mind
In addition to claims related to quality, we will at our discretion refund the purchase price where you have simply changed your mind and you return a dry grocery product to us unopened, in its original packaging and with clear proof of purchase within 48 hours of purchase.

Unfortunately, we cannot refund or exchange for a change of mind on:

  • Fresh produce items (because we don’t know how they have been handled or stored once they have left our store)
  • Any refrigerated fresh food items such as dairy, meats, frozen goods (because of health and safety regulations)
  • Bedding (opened packaging) for health precautions
  • Clothes (opened packaging) for health precautions

The Australian Consumer Law
The Australian Consumer Law (brought into effect 1st January 2011) gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees, which means goods must be of acceptable quality and fit for the purpose they were designed for. Goods of acceptable quality will be:

  • Fit for all the purposes for which goods of that kind are commonly supplied;
  • Acceptable in appearance and finish;
  • Free from defects;
  • Safe and durable.

If goods or services fail to meet a guarantee, the consumer is entitled to a remedy in an attempt to right the fault (providing the goods were not used in an 'abnormal manner'). Should your goods fail to be of an acceptable quality due to a major failure you are entitled to a refund or replacement. A major failure is defined as:

  • The goods are significantly different from the description, sample or demonstration model shown to the customer;
  • The goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time;
  • A reasonable customer would not have bought the goods had they known there was a fault/defect; or
  • The goods are unsafe.

If the failure is not major, you are also entitled to a repair or replacement within a reasonable timeframe or a refund if a repair or replacement is not feasible.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Manufacturer's warranty
Some General Merchandise come with a manufacturer's warranty (e.g. 1 or 2 years). If your product is covered by a manufacturer's warranty, you will find all the details you need within the information plate on the back of your product.

If during the period of the warranty, one of our high-quality products should fail to be of an acceptable quality, please do not hesitate to contact the manufacturer's helpline or your local Spudshed store for assistance. Please note that any manufacturer's warranty and Spudshed’s change of mind policy are additional to your rights under the Australian Consumer Law.

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